Privacy Policy
Privacy Policy – GehnaLook
Last Updated: August 18, 2026
At GehnaLook, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, contact us, or place an order, we may collect the following information:
- Full name
- Mobile/phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Information you provide when contacting us
- Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Confirm and provide updates about your orders
- Arrange shipping and delivery
- Process payments securely through our payment partners
- Respond to your questions, requests, and customer-support inquiries
- Improve our website, products, and services
- Prevent fraudulent or unauthorized transactions
- Send important service-related communications
- Send promotional offers or marketing communications where permitted by law and, where required, with your consent
3. Payment Information
Payments made through our website may be processed by third-party payment providers. GehnaLook does not intentionally store your complete debit card, credit card, UPI, or banking credentials on its own servers.
Payment information is handled by the relevant payment service provider according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand how visitors use our website
- Improve website functionality and performance
- Provide relevant marketing or promotional content
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Shipping and courier partners
- Website and hosting providers
- Website analytics and marketing service providers
- Customer-support and communication platforms
These parties receive only the information reasonably required to perform their services.
We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect the rights, safety, and security of GehnaLook, our customers, or others.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
7. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
GehnaLook is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.
8. Your Choices and Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent for certain communications
- Opt out of promotional or marketing communications
To make a privacy-related request, please contact us using the details provided below.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing our agreements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updated version will be posted on this page with the revised Last Updated date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
GehnaLook
Address: Pakhowal Road, Ludhiana, Punjab, India
Phone: 73556-23703, 78885-85468
Email: gehnalook@gmail.com
Business Hours: 10:00 AM – 7:00 PM, Monday–Saturday
Privacy Policy Summary
At GehnaLook, we collect only the information needed to process your orders, provide customer support, deliver your purchases, and improve your shopping experience. We do not sell or rent your personal information. Payment details are processed securely through our payment providers, and we take reasonable measures to protect your information.
