Term & Condition

Terms & Conditions – GehnaLook

Last Updated: August 18, 2026

Welcome to GehnaLook. These Terms & Conditions govern your use of our website and your purchase of our products. By accessing our website or placing an order, you agree to these terms.

1. About GehnaLook

GehnaLook is an online jewelry store based in Ludhiana, Punjab, India, offering silver jewelry and related products, including rings, earrings, necklaces, bracelets, rakhis, and other accessories.

Address: Pakhowal Road, Ludhiana, Punjab, India
Phone: 73556-23703, 78885-85468
Email: gehnalook@gmail.com
Business Hours: 10:00 AM – 7:00 PM, Monday–Saturday

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your screen or device.
• Jewelry may have minor variations due to manufacturing and finishing processes.
• Product images are for representation purposes and may not always reflect the exact appearance of the product.
• We reserve the right to correct errors, inaccuracies, or omissions at any time.

3. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

GehnaLook reserves the right to correct pricing errors and cancel an order if an incorrect price has been displayed due to a technical or human error.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, phone, WhatsApp, or another communication method.

GehnaLook reserves the right to cancel or refuse an order in circumstances including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect customer or shipping information
• Other circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

5. Payment

We accept payment methods made available on our website at the time of checkout.

You agree to provide accurate and valid payment information when placing an order.

Payments may be processed through third-party payment gateways. GehnaLook does not intentionally store complete debit card, credit card, UPI, or banking credentials on its own servers.

6. Shipping & Delivery

We aim to process and dispatch orders within the estimated processing time shown on our website.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unforeseen delays
• Other circumstances beyond our control

Once an order has been handed over to the courier, delivery is also subject to the courier company’s terms and timelines.

Customers are responsible for providing accurate shipping information. GehnaLook is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details provided by the customer.

7. Returns, Exchanges & Refunds

Our Return, Exchange & Refund Policy governs the eligibility and process for returning products, requesting exchanges, or receiving refunds.

Please review our Return & Refund Policy before placing an order.

For jewelry products, eligibility may depend on the condition of the item and whether it has been worn, damaged, altered, or otherwise used.

8. Jewelry Care

Silver jewelry should be handled and stored with care.

Exposure to water, perfume, cosmetics, chemicals, sweat, humidity, or other substances may affect the appearance or finish of jewelry over time.

GehnaLook is not responsible for normal wear and tear, tarnishing, scratches, discoloration, or damage caused by improper handling, storage, or use.

9. Customer Responsibility

You agree to:

• Provide accurate personal, billing, and shipping information.
• Use the website only for lawful purposes.
• Not attempt to interfere with or damage the website.
• Not use the website for fraudulent or unauthorized activities.
• Keep your account or login information secure, where applicable.

10. Intellectual Property

All content available on the GehnaLook website, including:

• Logo and branding
• Product photographs
• Product descriptions
• Website design
• Graphics
• Text
• Videos
• Other original content

is owned by or licensed to GehnaLook unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

11. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from viruses or other harmful components
• Compatible with every device or browser

We may temporarily suspend or modify website services for maintenance, updates, technical issues, or other reasons.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, social media platforms, and other service providers.

Your use of such services may be subject to their respective terms and policies.

GehnaLook is not responsible for the policies, availability, or actions of third-party services.

13. Limitation of Liability

To the extent permitted by applicable law, GehnaLook shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

This does not limit any rights or protections that cannot legally be excluded under applicable law.

14. Changes to These Terms

GehnaLook reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated terms are posted on this page. Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in Ludhiana, Punjab, India, subject to applicable law.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

GehnaLook
Address: Pakhowal Road, Ludhiana, Punjab, India
Phone: 73556-23703, 78885-85468
Email: gehnalook@gmail.com
Business Hours: 10:00 AM – 7:00 PM, Monday–Saturday